Post Implementation Support

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Leverage A Smooth Transition with Our Lean and Agile Post-implementation Support

Beyontec’s post-implementation methodology ensures an effective and smooth transition from installation to the use of the new technology. For more than a decade, our experience and unparalleled on-site and off-site customer service and support has enabled insurers around the globe to gain maximum business and technology return on investment immediately.

Support Highlights

Dedicated team members, immediate responses, and effort coordination are important factors in Beyontec’s post-implementation support. Direct phone access to Beyontec team members, dedicated support email groups, and access to issue tracking software with automated notification are just a few tools Beyontec’s support team utilizes to provide quick response and resolution to our clients.

360-Degree Support Advantage

Anytime Support

Anytime Support

Beyontec’s 360- Degree Anytime Support services provide swift response and resolution times, request tracking, and effective reporting.

Secured Support

Secured Support

Beyontec’s 360-Degree Anytime Support provides automated alerts, call tracking, and status reporting for all incoming customer contacts.

Chat Support

Chat Support

Beyontec’s Chat Support is an easy-to-use, web-based solution available to users anytime from anywhere. Clients may report issues, ask questions, or input change requests using Chat Support.

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Dashboards and Reports

Beyontec’s 360-Degree Anytime Support provides dynamic dashboards through which to track support activity.

Phone Resolution

Phone Resolution

Beyontec’s 360-Degree Anytime Support provides direct telephone access to Beyontec support team members to ensure effective and quick action.

Support Services Updates

Support Services Updates

Beyontec’s 360-Degree Anytime Support allows service level agreements (SLAs) to be monitored, tracked, and reported to clients monthly.

Systematic Support

Systematic Support

Beyontec’s 360-Degree Anytime Support provides clearly defined workflows and process-based call allocations including escalations, automated responses, and alerts and reminders to Beyontec’s support team.

A decade long commitment to Insurance, a lifetime dedication to our customers.

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