Post Implementation Support

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Leverage A Smooth Transition with Our Lean and Agile Post-implementation Support

While upgrading or installing systems is a challenge to most insurers, the post-implementation hurdles faced by many in the industry have been well known. The post-implementation phase marks the end of the installation phase and ensures an effective transition for insurers to use the new technology by themselves. Beyontec has an amazing track record in this space, having been in the industry for more than a decade and having worked with so many different organizations and requirements across the globe. We offer unparalleled onsite and offsite customer service and support to enable you to the maximum business and technology ROI.

Support Highlights

Appropriate levels of dedicated resources, immediate response, and the coordination of efforts are important factors in our post-implementation support. Ability to provide all necessary information pertaining to the issue to enable effective and quick action and resolution of the issue through phone by Beyontec’s support team.

360-Degree Support Advantage

Anytime Support

Anytime Support

Effective reporting, response, action, resolution and tracking of requests using “Anytime Support” services.

Secured Support

Secured Support

Call status reporting, call tracking and alert mechanisms.

Chat Support

Chat Support

A simple-to-use web-based solution accessible from anywhere, anytime by client users to report any issues, queries that may arise during the use of the system in the live/production environment post Implementation.

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Dashboards and Reports

Provides dynamic dashboards and easy access to critical documents and credit reports on outstanding placements.

Phone Resolution

Phone Resolution

Ability to provide all necessary information pertaining to the issue to enable effective and quick action and resolution of the issue by Beyontec’s support team.

Support Services Updates

Support Services Updates

Service level agreement (SLA) reporting to the client at the end of every month.

Systematic Support

Systematic Support

Clearly defined workflow and process-based allocation of calls, escalation of calls, automated response to calls, alerts, and reminders to users and Beyontec’s support team through the entire process of support.

A decade long commitment to Insurance, a lifetime dedication to our customers.

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